Shipping policy

Last Updated: July 17, 2026

At Navcta, we are dedicated to ensuring your orders reach you safely and efficiently. We offer premium, reliable shipping services across Australia to deliver a seamless shopping experience.

1. Order Processing Time

  • All orders are typically processed and dispatched within 1–3 business days.

  • Please note that orders are not processed or shipped on weekends or Australian major public holidays.

  • During peak promotional periods or seasonal events, processing times may be slightly extended. If there is a significant delay in handling your order, our team will notify you via email immediately.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders across Australia.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 Business Days FREE

Note: Delivery windows are estimated by our shipping carriers and begin from the day of dispatch. Actual arrival dates may vary due to external factors such as local transit delays, weather conditions, or customs clearance (if applicable).

3. Shipment Confirmation & Tracking

Once your package has been handed over to the carrier, you will receive a Shipment Confirmation email.

  • This email will contain your dedicated Tracking Number, which usually becomes active within 24–48 hours.

  • You can follow your package's journey directly through the carrier's tracking portal using the link provided in the email.

4. Duties, Taxes, and GST

  • Goods and Services Tax (GST) and any applicable local handling fees will be calculated and displayed clearly at checkout where required by Australian regulatory guidelines.

  • Navcta is not responsible for any unexpected local clearance fees or import duties imposed at the border after dispatch.

5. Delivery Issues & Lost Packages

Navcta is not liable for products damaged or lost during transit once they leave our fulfillment facilities.

  • Damaged Shipments: If your parcel arrives in a damaged condition, please contact the shipping carrier immediately to lodge a formal claim. We highly recommend keeping all original packaging and damaged items as evidence for inspection.

  • Missing Items: If your tracking status indicates "Delivered" but you have not received your package, please reach out to our support team at hello@navcta.com within 48 hours so we can assist in launching an inquiry with the carrier.

6. Delivery Address Accuracy

It remains the customer's responsibility to provide a complete and accurate shipping address at checkout.

  • Navcta is not responsible for failed deliveries resulting from incomplete, incorrect, or outdated address entries.

  • If a package is returned to our facility due to an address error, the customer may be responsible for any additional costs associated with re-shipping the order.

Contact Information

For any questions regarding the status of your shipment or our domestic delivery practices, please contact our support desk:

  • Brand Name: Navcta

  • Customer Support Email: hello@navcta.com

  • Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)